Rupert Stocks
Operations Director
Rupert Stocks is the Director and owner of Guyatt House Care LTD, where he has employed his extensive management expertise to provide superior care services to individuals encountering diverse complexities. His academic qualifications and years of experience in senior management positions demonstrate his proficiency in the care sector. Rupert has a Diploma 6 in Business Management, Diploma 6 in Adult Social Care, Registration Management Level 7, a Degree in Senior Business Management, which attest to his business acumen. He is also pursuing his Masters in Forensic Mental Health Research, and is a keen member of the Chartered Management Institute, further enhancing his knowledge and professional skills.
Rupert's main area of expertise is in providing support to young adults and adults with comorbidity, mental health, autism spectrum disorders, and learning disabilities. He has a deep understanding of health and social care laws, regulations, and protocols, demonstrating his commitment to offering the best possible services to his clients.
Rupert's exceptional communication, analytical, and interpersonal skills make him a valuable asset in managing staff, facilities, budgets, and regulatory compliance. By drawing on his experience and expertise, he ensures that Guyatt House Care LTD receives the resources necessary to meet the needs of clients effectively.
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Rupert Stocks
Operations Director
Rupert is an experienced professional in the care industry with a passion for tailored services. He has been working in the industry since 2004, providing superior care services to individuals with diverse needs. Rupert specialises in learning disabilities, with associated mental health and autism, which demonstrates his extensive knowledge of providing quality care to individuals with unique challenges.
Prior to joining his family-run business in 2014, Rupert served as a consultant to national organisations who found themselves in special measures by the regulator. Through his guidance, these organisations implemented improvement plans, removing their litigation risk, and improving the standards of care for over 100 people with care and support needs. His work demonstrates his commitment to excellence in service delivery.
As the General Director of Guyatt House, Rupert is responsible for leading a vibrant community with dedicated staff who strive to deliver the highest standards of care to each person. He affirms the company’s position as one of the highest regulated care provider in England, with two locations registered as 5* Outstanding. Representing the top 1.6* and the only in East Anglia. He values his staff members, who often go beyond their call of duty to make a difference in the community, and is proud to lead them. Rupert is equipped with excellent communication, interpersonal, and analytical skills, which he draws on to manage staff, facilities, budgets, and regulatory compliance. His leadership and expertise have significantly contributed to the growth and development of Guyatt House Care LTD.
Silvana Araujo
Service Manager
Introducing the powerhouse that is Silvana, a Service Manager extraordinaire with a wealth of experience in mental health, drug and alcohol abuse, and associated behaviours. With her impressive expertise, she has successfully transferred her skills to managing care services provided to individuals with learning disabilities, complex autism, and offending behaviours.
Silvana's unwavering commitment to providing tailor-made services, focused on the unique needs of each client, is second to none. She is an expert in health and social care regulations and protocols, ensuring that Guyatt House is in compliance with all related standards. Her excellent communication, interpersonal, and analytical skills make her a natural leader, enabling her to manage people, services, staff, budget, and regulatory compliance seamlessly. Silvana is a force to be reckoned with, delivering on her growth development plan with precision and excellence.
Silvana Araujo
Silvana Araujo
Service Manager
Silvana is a highly motivated and experienced Service Manager who brings over 15 years of experience in the care industry. She is a passionate individual who has a background in mental health, drug and alcohol abuse, and associated behaviours, which has influenced her approach to her work. She has a wealth of experience in managing the care services provided to individuals with learning disabilities, complex autism, and offending behaviours. Throughout her career, Silvana has become a leading expert in the field, providing superior services to individuals with complex needs.
She has a proven track record of impressive achievements, including the transfer from inpatient services to community provision, which saw the successful transfer of care facilities to the private sector. Her leadership skills were tested, and she excelled in developing strong interagency relationships that ensured continuity of service delivery.
Silvana’s specialism in mental health, drug and alcohol abuse, and associated behaviours has seen her work in care settings such as rehabilitation centres and forensic care. Her extensive experience in complex cases and multi-disciplinary working ensures that she provides tailored care services to each person with precision and professionalism.
Silvana is a formidable force in the care industry; she is knowledgeable about health and social care regulations and protocols, ensuring that the services provided by Guyatt House comply with the latest regulatory standards. Her excellent communication, interpersonal, and analytical skills make her an effective manager, enabling her to manage people, services, staff, budgets, and regulatory compliance adeptly. Her impeccable attention to detail and ability to develop a vision and deliver on a growth development plan make her a highly sought-after manager.
When it comes to creating a positive impact, Silvana is highly committed to supporting each customer to empower them to achieve the best possible outcomes. Her work has had a significant impact on many individuals’ lives, which continues to inspire her every day. She is a stellar Service Manager, and her dedication, commitment, and expertise are undeniable.
Hannah Austin
Service Manager
Meet Hannah, an exceptional professional with 15 years of experience, a Level 5 CIPD certification, and an unwavering passion for Learning and Development. With a background in both the charity and private sector, Hannah is a true force to be reckoned with in the social care industry.
Throughout her impressive career, Hannah has worked with a wide range of individuals across various care sectors. She has extensive experience in community-based settings, supported living, complex residential, and specialist day services, making her a versatile and invaluable service manager.
One of Hannah's finest qualities is her unyielding commitment to developing the skills and abilities of service users and staff teams. Hannah firmly believes in empowering individuals to reach their full potential, ensuring that they receive exceptional care and support at all times. Her exceptional communication skills help her to establish strong relationships with all stakeholders, including service users, families, staff teams, and external providers.
In addition to her extensive professional qualifications, Hannah is a forward-thinking and natural leader, who is always up-to-date with the latest trends and best practices. Her vast knowledge about the care industry combined with her impeccable expertise firmly places her at the forefront of the field.
Whether you need guidance and support, or you're looking for a dynamic service manager to elevate your care services, Hannah is the perfect professional to help you. Her success stories and glowing testimonials speak for themselves. So get in touch with us today, and let's discuss how Hannah can help you reach your full potential!
Hannah Austin
Service Manager
Hi there! My name is Hannah, and I’m a compassionate, dynamic, and experienced service manager with a passion for delivering exceptional care services to adults with complex autism, learning disabilities, and mental health issues.
With over 15 years of experience in the social care industry, I’ve had the privilege of working with a variety of individuals across various settings, from community-based services to specialist residential homes and hospitals. Throughout my career, I’ve developed a deep understanding of the unique challenges and complexities involved in providing exceptional care to vulnerable adults.
What drives me is the desire to empower individuals to reach their full potential by fostering growth and development in both service users and staff teams. I’m a firm believer in creating happy and thriving communities where everyone has the opportunity to learn and achieve their goals.
As a natural leader with exceptional communication skills, I’m adept at building strong relationships with all stakeholders, from service users to families, staff teams, and external providers. I possess a wealth of knowledge about the care industry and keep up-to-date with the latest trends and best practices.
My Level 5 CIPD certification, combined with my experience, has prepared me to be a supportive and effective service manager. I’m always looking for ways to improve myself and my team, ensuring that we provide the highest quality of care and support to all our service users.
Whether you’re looking for guidance and support or a dynamic service manager to elevate your care services, I’m here to help. I’m committed to making a positive difference in the lives of vulnerable adults and the people who care for them. So don’t hesitate to get in touch with me and let’s lead you towards your full potential together!
Hayley Reeve
Quality Assurance Manager
Hayley is an exceptional Quality Assurance and Compliance Manager at Guyatt House Care LTD. With over ten years of experience in the care industry, she is a leading expert in corporate governance, specialising in understanding complex legislation and implementing it in a practical and manageable way. Her exceptional knowledge and expertise allow her to ensure that Guyatt House Care LTD meets all regulatory and compliance standards.
Hayley holds herself to a high ethical standard and values, which she brings to every aspect of her work. She is passionate about providing the highest standard of care to each person, ensuring that all clients receive the services that meet their unique needs. Furthermore, Hayley is a true advocate for the people supported by Guyatt House Care LTD, representing their views in all critical business decisions and working in co-production with all stakeholders.
Hayley is an invaluable asset to Guyatt House Care LTD, providing oversight and support to the care team. With her expertise and commitment to quality service delivery, she contributes to ensuring that Guyatt House Care LTD remains in compliance with all relevant laws and regulations. Her dedication to the welfare of clients is evident in her every action, inspiring confidence in those receiving care and their families.
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Hayley Reeve
Quality Assurance Manager
Hi there, I’m Hayley, a Quality Assurance Manager with extensive experience in the care industry. I bring a passion for excellence and a commitment to delivering the highest standards of care to vulnerable individuals across the sector.
As a Quality Assurance Manager, my role is to ensure that our services meet and exceed regulatory requirements, industry standards, and most importantly, the expectations of the people we support. I work closely with our operations leaders, regulators, and key stakeholders to audit and monitor the quality of our services to drive continuous improvement.
One of the most important aspects of my role is to ensure that we deliver the best possible care to our customers. I develop tailored plans to meet individual needs, monitor the quality of care delivery and implement improvement plans where necessary. This involves working in collaboration with a range of care professionals, as well as with the service users, their families, and other stakeholders to ensure that their views are heard and their needs are met.
In my previous roles, I have gained a wealth of experience in crisis management, safeguarding, and compliance, and I’m always keen to implement best practices and the latest research to improve outcomes for our service users.
As a Quality Assurance Manager, I enjoy working collaboratively with all teams. My approach encourages staff training and development, promotes open communication, and recognises the value of team engagement. I am also passionate about creating innovative solutions to support the people we care for, constantly working to improve the outcomes, happiness, and well-being of the people we support.
Overall, my role involves working proactively to ensure that each person receives the best possible care and that we deliver the highest standards of services to everyone. I work behind the scenes and challenge organisational practise. We are 5* outstanding and it is my job to make sure you see this in our everyday working