Our Vision
Our organisation is dedicated to promoting a community-based approach to social care, with the needs and preferences of our clients at the forefront. Our non-corporate mindset fosters a supportive local environment, which puts emphasis on empowering individuals to play an active role in shaping their services. We believe that everyone deserves the opportunity to lead a fulfilling life, and our dedication to person-centered working ensures that we tailor our support to each person’s unique requirements and aspirations.
At the heart of our mission is a commitment to providing the best possible support to our clients. We recognise that our support staff is key to achieving this, and we prioritise their well-being by offering competitive wages and robust management support. We understand that social care is not a one-size-fits-all industry, and we recognise that every individual has their own unique set of requirements.
We work tirelessly to ensure that our clients receive the highest level of personalised care possible. This involves getting to know the individual, their background, and their goals, allowing us to provide tailored support that helps them realize their full potential. Our approach allows for flexibility, and we continually monitor and review our services, making changes as necessary to ensure the best possible outcomes for our clients.
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Our Mission
We are committed to provide exceptional support and housing services that prioritise the needs, wishes, and aspirations of every individual we work with. We firmly believe that everyone, regardless of the nature or severity of their disability, deserves the opportunity to exercise their right to choice, opportunity, respect, and dignity.
Our mission is to empower individuals to achieve their full potential by adopting a person-led approach that focuses on delivering the principles of the Care Act 2014. We understand that every person is unique, and our support is tailored to their individual needs and goals.
At the heart of our business is a passion for person-centred care that ensures that the wishes, desires, and beliefs of each person we work with are always at the forefront of our decisions. We are committed to working collaboratively with each individual to direct our services in ways that align with their unique requirements and aspirations.
Our purpose is to deliver the very best service to every person we serve. We understand that this requires a deep level of commitment and passion, and we make it our mission to provide exceptional care that empowers individuals to live fulfilling lives.
Our Values
Positivity is at the heart of everything we do. We approach our work with a can-do attitude, striving to create an environment that fosters positivity and optimism for our clients and staff alike. We believe that a positive outlook leads to better outcomes and happier lives for everyone involved.
Integrity is paramount to our organisation. We pride ourselves on our commitment to ethical behaviour, transparency, and accountability in all our actions. We believe that honesty and trustworthiness are essential to building strong relationships with our clients, their families, and our staff.
Excellence is one of the pillars of our organisation. We are dedicated to achieving the highest standards of service, quality, and performance in all aspects of our work. We pride ourselves on our ability to provide exceptional care that exceeds the expectations of our clients and their loved ones.
Safety is a top priority for our organisation. We consistently strive to maintain a safe and secure environment for our clients, their families, and our staff, recognising the critical importance of safety in every aspect of our work.
Your Personal Information
In order to work on your behalf when necessary, we hold your personal data in a secure data system. We understand that it is crucial to hold this data safely and confidentially. All personal information is stored within a password-protected system with stored data access. This ensures that only authorised personnel have access to it, giving you complete peace of mind.
Data Protection holds great importance to both parties, as some individuals may use this data in a harmful way. Our organisation is regulated by the Care Quality Commission, where we undergo inspections to ensure compliance with the Data Protection Act 1998. Additionally, we are contracted through your local authority and must comply with contractual requirements, ensuring we do our job correctly at all times.
We also acknowledge your right to access your personal data at any time and no information will be withheld. There may be instances, however, where we need to disclose your data to an external agency to safeguard you from harm or vulnerability. If this arises, we will only share the required information to achieve the necessary purpose, ensuring that your data is protected to the highest standard.
We are proud to say we have an IOSHH rating of “Excellent,” which means that we meet the requirements demanded by the Institution of Occupational Safety and Health, and take safety very seriously.
Equality and Diversity
At Guyatt House, we take pride in exceeding the requirements set out in government legislation, such as the Human Rights Act and related Codes of Practice, as well as contractual and regulatory requirements. As a small company committed to promoting equality, we are dedicated to eliminating any unfair discrimination that our clients and staff may face.
We recognise the potential impact of discrimination and are committed to ensuring that all individuals have fair access to services and support, regardless of their race, gender, ethnicity, religious beliefs, nationality, marital status, or sexual orientation. We impose strict sanctions on any employee or third party member who fails to adhere to the high standards set by our organisation.
In line with our commitment to providing accessible services and housing options, all our properties are designed to meet the diverse needs of our clients, particularly those with physical impairments. Each property offers a downstairs bedroom with washing and toileting facilities.
We understand the importance of involving and listening to the individuals we support in the services provided for them. Where this is not possible due to impairment, we work closely with a wider support network to enable the best interest decisions to be made. Our approach recognises and values each person’s diversity, ensuring that everyone receives equal care and attention.
We are proud to go above and beyond the legal requirements to promote equality at Guyatt House, ensuring that our clients receive the highest level of support and care possible.
Safeguarding you from harm
At Guyatt House, we firmly believe that every person has the right to live their life without experiencing any form of harm or discrimination. As such, we are committed to safeguarding the individuals who use our services, both from internal and external sources of harm. Our approach is underpinned by the Human Rights Act 1998, which enshrines the right to live free from harassment and discrimination for all.
We define abuse as any action that has the potential to cause harm to another person, such as physical assaults, verbal abuses, threatened or actual actions of violence or exploitation, theft, invasion of privacy, or inappropriate sexual contact. We recognise that these actions are unacceptable and can have profound consequences.
If you experience any form of abuse or anything else that makes you uncomfortable while using our services, it is crucial that you speak out and tell someone. We have a zero-tolerance policy towards any form of abuse, and we take every allegation seriously. We are committed to providing support and guidance to anyone who reports incidents of abuse.
We adhere to relevant legislation, including the Care Act 2014, which sets out our legal obligations to promote the well-being of individuals who use our services. Additionally, we follow safeguarding guidance from the Department of Health, which gives guidance on identifying and responding to potential abuse.
We believe that safeguarding is a vital component of our service provision, and all our staff receives regular training on adult safeguarding. Our specialist staff members are also trained to provide support and guidance to anyone who may be experiencing abuse.
Making plans
We will make lots of plans at the start our relationship, such as a:
Support Plan
This tells us what objectives you would like to achieve over a certain period. It may say, I would like to be supported in accessing work options, or, I need to learn the skills to manage my finances. You support plan, will be a key part of your Direct Payment, if indeed you have one. If you do not, then we still complete a support plan with you as it is good reference for both you and us.
Care Plan
This is a very important document and we must take ensure that this is done correctly. A care plan details your care needs and addresses where you may need additional support, such as, your personal care needs, your health needs and your medical needs, it also looks at risks that you may be encountering, if this is the case we will work with you to develop risk assessments. These are basically forms that look at risks and then we work together to try and reduce them. An example of this is, if I was crossing the road, this would be dangerous because of the cars, so to make it safer for me, I might cross the road at a zebra crossing.
Person Centred Plan
This is a visual plan, you can do it however suits your needs, you may do a MAP of your life and how you wish to progress, really this is for you to do, with support. But do not worry our clever staff will support you to make a good one.
Health Action Plan
We support you to make a record of your medical health appointments, this is especially important if you have additional medical needs. However, if you do not have such needs, a record of your appointments and outcomes of them, is still a useful plan to have.
Main file
We again support you to store all your personal information in a main personal file, this may hold information like bank statements and letters from the benefit office.
We do ask your support network, if you have one, to support you with this process, we do this because they tend to hold a lot of information about your life.
After they are completed we ask you to hold all these files in your room, so that you and your staff are able to work through these plans and provide you with the best services.
We feel it is always useful that we work with you and a wider support network you may have, such as friends, family, family friends, an advocacy group, your social worker or even old carers. WE believe that if these people are involved in your support, then all these people can support you too.
You will have a key worker at your home, a key worker is a support worker but they will work closer with you. They may support you with your plans, supporting you to be more independent with your money. They may even go to the cinema with you!!
Our staff are kind people and they like to work with you. However, it is really important that you try and understand that these people are here to support you in a professional way. So there are certain things that they are not allowed to do. For example, they are not allowed to be your girlfriend or boyfriend, they are not allowed to meet up with you outside of working hours and they are not allowed to be in your home when they are not working.
If you ever feel that a staff member has done something that is not right, then you must tell someone. You could tell:
- Your family
- Your friends
- Your work colleagues
- Your social worker
- The staff member manager
Staff members should not, take your money, wear your clothes, be in your home without permission, eat your food, be rude to your, tell you to do things, make you feel scared, unsafe or even unhappy. When you tell someone, you will not be in trouble, people we support you. You can tell people, by filling in a form at the end of this support plan. The form is called, complaints.
When you first move in, you and your support network will have regular ‘review meetings’. This means that you will meet up with everyone, either in your home or somewhere else, to make sure that your support is just right. It is very important that you tell people in these meetings, if something is wrong or you do not like something that is happening. This is so, it can be resolved.
Accessing the community
During the day you may like to maintain a social life and do many different activities, you may even want to enrol on a college course. We can support you to either undergo a new social or educational activity- such as- computer courses, drama courses, swimming, dancing and visiting new places such as new towns or animal centres. To do this you may need on-going assistance with budgeting your money and learning how to use public transport, you may need to be support in this at first, to enable you to be more independent at a later time.
We understand that some people find it hard to cope with change and that they can become very stressed if things go wrong, that’s why we will always stick to your support plan in order that we can offer you a tailored service.
We expect from you:
- Let us know how we can improve your service
- Be honest about issues affecting you, so we can give the right support to meet your needs
- Be fully involved in developing and agreeing your support plan and work towards the same goals agreed with your key worker
- Keep appointments that have been made with your key worker, or let them know if you cannot make it
- Treat staff and other people who use our services with the same respect as you would expect from them
- Not take part in any abuse, bullying or any other discrimination towards any other person.
- Let us know if you are not feeling safe or if other people are not treating you well
What you should expect from us, we will:
- Treat you politely and with respect and dignity
- Be flexible with your support
- Be clear and honest about the services we can and cannot provide you with
- Provide your support on time
- Abide by our contractual and regulatory requirements
- Listen to your opinion, wishes, choices and aspirations at all times
- Deal quickly with your concerns and complaints
- Provide you with a good support package, that progress your future independence.
- Respect your right to privacy
- Keep your personal information safe
- Provide you with fully trained and vetted staff members
Feedback
Guyatt House Care take your feedback and view extremely seriously. We always wish for you to view your comments, either good or bad in many different ways. We look at all comments and act on any information we need too.
How to give us feedback
You can give feedback by telephone, text message, through our web site or on our facebook page, sometimes the best way to speak with us in face to face, so speak to your supporting staff or their manager at any time.
Your feedback could be:
- You are unhappy about the way you have been treated by us
- You like the support you have been given
- You asked for something, it hasn’t been done and you were told it would be
- You are pleased staff have helped you apply to college
- Anything you want to tell us about our services
- A complaint
Who can give feedback?
- You
- Your supporting staff
- Relatives
- Neighbours
- Agent Groups
- Professionals (e.g. Social Services / NHS etc)
- Any third party