“The service provided excellent and innovative care and supported people to enable them to live fulfilled and meaningful lives in a way they wanted”
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care
“I feel fine, better. Guyatt House lovely. Like lots of people”
Service User
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care
“I felling very happy Guyatt House. The staff make me happy”
Service User
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care
“I like doing my banking with my money myself. I feel safe at Guyatt House. I like staff at Guyatt house”
Service User
“People are at the heart of the service.”
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care
“Feeling good now. Hayley takes me to the cinema”
Service User
“It has been another year of outstanding care and understanding for our son by all at Guyatt House. All aspects of his day to day physical needs and also his emotional issues have been dealt with great empathy. Our son is enjoying a stable and consistent life at Guyatt House, which included day placements and a busy social life. If there is a ‘blip’ for him emotionally, both the staff and management pick it up very quickly, monitor the situation which is then approached with both speed and understanding. We very strongly feel our son would not be in such a good emotional and confident situation without the support and care from all at Guyatt house.”
Parents of a service user
“Since (service users name) moved to (service users home address), she has appeared happy and content. The team have employed the best staff and their vision and ‘care ethics’ has resulted in a safe, secure and happy environment for (service users name) and (service users name). I am also impressed with the managements honest and open style which has been demonstrated to me over many months I have known them.”
Father of service user
I like the way you work with me and don’t tell me what to do. I like you helping me when I experience mental health issues. Sometimes I just need to know it will get better and (employee) can do this without putting pressure on me.
service user
Station Road should be considered outstanding after all (service user) has an ace circle of support in all aspects of her care.
Parents of a service user
Outstanding
Overall in 2017 our internal audits have shown the following standards of care.
Outstanding
Safe
Outstanding
Effective
Outstanding
Caring
Outstanding
Responsive
Outstanding
Well- Led
Outstanding
Activities