Hi there, I’m Hayley, a Quality Assurance Manager with extensive experience in the care industry. I bring a passion for excellence and a commitment to delivering the highest standards of care to vulnerable individuals across the sector.

As a Quality Assurance Manager, my role is to ensure that our services meet and exceed regulatory requirements, industry standards, and most importantly, the expectations of the people we support. I work closely with our operations leaders, regulators, and key stakeholders to audit and monitor the quality of our services to drive continuous improvement.

One of the most important aspects of my role is to ensure that we deliver the best possible care to our customers. I develop tailored plans to meet individual needs, monitor the quality of care delivery and implement improvement plans where necessary. This involves working in collaboration with a range of care professionals, as well as with the service users, their families, and other stakeholders to ensure that their views are heard and their needs are met.

In my previous roles, I have gained a wealth of experience in crisis management, safeguarding, and compliance, and I’m always keen to implement best practices and the latest research to improve outcomes for our service users.

As a Quality Assurance Manager, I enjoy working collaboratively with all teams. My approach encourages staff training and development, promotes open communication, and recognises the value of team engagement. I am also passionate about creating innovative solutions to support the people we care for, constantly working to improve the outcomes, happiness, and well-being of the people we support.

Overall, my role involves working proactively to ensure that each person receives the best possible care and that we deliver the highest standards of services to everyone. I work behind the scenes and challenge organisational practise. We are 5* outstanding and it is my job to make sure you see this in our everyday working